Return & Refund Policy

We want you to shop with confidence and have a positive experience with every order. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase or order confirmation is required
• Items must not show signs of wear, damage, or misuse caused by the customer

Non Returnable Items

The following items are not eligible for returns or refunds:

• Items marked as final sale
• Personalized or customized products
• Gift cards
• Used or damaged items caused by customer handling
• Health, hygiene, or intimate use products after opening
• Products returned without prior approval

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item received
• Photos of the packaging if applicable

We will review the issue and arrange a replacement, refund, or appropriate resolution where eligible.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed back to your original payment method within 5 to 10 business days depending on your bank or payment provider.

Shipping Costs

Original shipping fees are non refundable unless the return is caused by our error, a damaged item, or an incorrect product shipment.

Customers are responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may only be canceled within 12 hours of placement. Once processing or fulfillment has started, cancellations may no longer be possible.

Delayed or Missing Refunds

If you have not received your refund after the processing timeframe:

• Check your bank account again
• Contact your credit card provider or payment processor
• Processing delays may occur depending on financial institutions

If you still need assistance, please contact us directly.

Contact Us

For all return and refund requests, please contact us:

💌 Email: info.samkiing@gmail.com